Cover story Part III

Meanwhile back at the saga of Nokia N95 battery covers, Nokia Customer Services were quite helpful. The gentleman concerned asked for my serial number whereupon he could then give me my home address, inside leg measurement, current medication and favourite female singer. He listened to my story about Carphone Warehouse wanting £45 for a Nokia N95 battery cover then said 'aha, it's not us you want but I will transfer you', which he duly did.

The man in sales, who the call was transferred to, said 'No idea why he transferred you to us. Not our department, you need complaints'.

I tried to explain that it was not a complaint about Nokia - not so far - I just wanted to know how much a battery cover should really be without the Carphone Warehouse 1,000 per cent mark up - and where to get one. The Nokia man would have none of it, apologising for the way I had been treated and passed from department to department and said he would get the complaints department to call me back as soon as possible.

He was true to his word and within an hour or so a man from Nokia complaints department was on the line apologising for the inconvenience I had been caused, the time I had wasted on this matter and so on and said he would see if there were any covers in stock so he could send me one to make up for all the trouble I had endured.

So Nokia, who had nothing to do with the story apart from the fact they made the original phone, have come up trumps dealing with a complaint that I had not actually made, at least not against them, in a remarkable courteous and efficient manner.