Results tagged “faulty” from Birmingham Mail - Technobabble

Frustrated broadband users with faulty connections spend millions of pounds kept on hold by technical support phone lines, a survey revealed today.

More than 15 million calls, costing an average of £1.75, are made to technical support lines every year, according to data from the uSwitch price comparison website.

Almost half of the 12,000 customers questioned said they were not satisfied with computer technical support.

Of the service providers, Orange and Tiscali finished bottom of the satisfaction table, with ratings of 42% and 47% respectively.