Results tagged “broadband” from Birmingham Mail - Technobabble

BT is currently plugging its new up to 20Mb broadband service.

For some unknown reason, scooters play a large part in this campaign - why - who knows?

The communications giant has created a team of BT super scooter taxis, which will land on the UK's busiest commuter routes, "allowing commuters the opportunity to 'beat the rush with BT to work" by hitching a lift.

And in true Pr style, they've got TV lovely and erstwhile George Clooney girlfriend Lisa Snowdon to pout alluringly on said scooters.

So here's the pic - it may inspire you to fork out for 'up to' 20Mb broadband. And then again, it might not.

You decide.

Frustrated broadband users with faulty connections spend millions of pounds kept on hold by technical support phone lines, a survey revealed today.

More than 15 million calls, costing an average of £1.75, are made to technical support lines every year, according to data from the uSwitch price comparison website.

Almost half of the 12,000 customers questioned said they were not satisfied with computer technical support.

Of the service providers, Orange and Tiscali finished bottom of the satisfaction table, with ratings of 42% and 47% respectively.

A while ago I blogged a moan about Plusnet, my home internet provider.

I discovered that buried in an emailed 'account update' they had introduced a 4gb download limit on my account (the information was buried in a huge list of items and I had missed it).

As I review games, and some are delivered via the web I had encountered problems.

I downloaded Spore and at 3gb had bust my monthy limit for 'peak usage' which, it turns out, is between 8am - midnight.

Plusnet drastically throttled back my speeds making me annoyed, and it was only after complaining that they were put back up again (I'm not a big user at all - no movies etc).

Today I thought I'd check their site and found they're offering a new 'value' package for £5.99 a month, rising to £11.99 depending on your area.

My exchange is actually in an area which is 'market 3' coverage so I would be able to stay at the lower subscription level.

The 'value' package offers 10gb monthly peak usage - so it would, in fact be a substantial upgrade from the current one I pay £14.64 a month for.

Just goes to show, it pays to keep a check on what your provider is doing!

I'll let you know if Plusnet manage to shift the goalposts again, if the speeds are slow, or they try to dodge allowing me to stay on the lower pay level etc etc!